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  • Time: Your Most Precious Asset Time: Your Most Precious Asset

    Time: Your Most Precious Asset

Time: Your Most Precious Asset

Last week’s ritual of turning our clocks back is a business owner’s dream:  We gained an extra hour to accomplish our goals!  This bonus hour suggests a Lesson Found.

This annual 25-hour day is not so much of a Lesson Found as a reminder.  Time is our most precious asset.  There are only 24-hours in the day and 7-days in a week.  But how are we using our time and how much of it do we control? (more…)

  • How Kaleidoscopes Can Make Better Leaders How Kaleidoscopes Can Make Better Leaders

    How Kaleidoscopes Can Make Better Leaders

How Kaleidoscopes Can Make Better Leaders

These Lessons Found truly are inspired from expected and unexpected sources.  For example, my favorite kaleidoscope inspired this Lesson Found.

I love kaleidoscopes.  I even have one in my computer-bag and regularly take “kaleidoscope-breaks”.  While this may sound silly, my kaleidoscope-breaks benefit my productivity and results in three key ways: (more…)

  • Family Business Case Study: Contrasting Management Styles Family Business Case Study: Contrasting Management Styles

    Family Business Case Study: Contrasting Management Styles

Family Business Case Study: Contrasting Management Styles

Family businesses Forever 21 & Nordstrom offer a contrast in management styles.  Within this contrast is a Lesson Found for other family businesses.

Founded in 1984 by the Chang family, the fast-fashion innovator Forever 21 expanded rapidly in the early 2000s only to file for bankruptcy last month.  The cause of this change in fortunes can be traced to the Chang family’s management style. (more…)

  • Owners Don’t Have the Luxury To Simply Resign Owners Don’t Have the Luxury To Simply Resign

    Owners Don’t Have the Luxury To Simply Resign

Owners Don’t Have the Luxury To Simply Resign

Over a 48-hour period last month, CEO’s were falling like mayflies at dusk.  There are Lesson Found for owners to glean from these resignations.

The carnage began on September 24th (more…)

  • Do your employees act like spoiled NFL players? Do your employees act like spoiled NFL players?

    Do your employees act like spoiled NFL players?

Do your employees act like spoiled NFL players?

It’s only week 5 of the football season and already the NFL offers an abundance of Lessons Found for owners. But let’s limit our focus to employee relations.

As of this writing, Jalen Ramsey is still on the Jacksonville Jaguars’ roster. If you’ve followed recent events, you’ll understand the need for the word “still” in the previous sentence. It began two weeks ago when Ramsey and head coach Doug Marrone, openly argued during a game. The next day, Ramsey asked to be traded. Should the Jaguars acquiesce? Ramsey’s “employment” history provides perspective. (more…)

  • Is your business’s customer service consistently excellent? Is your business’s customer service consistently excellent?

    Is your business’s customer service consistently excellent?

Is your business’s customer service consistently excellent?

Remember 25-years ago when hotel reservations were made by calling an 800-number? I recently reverted back, making a phone call to book my hotel reservation and, in the process, gained a Lesson Found. (more…)

  • Are your goals keeping you on target? Are your goals keeping you on target?

    Are your goals keeping you on target?

Are your goals keeping you on target?

Lessons Found for businesses can truly materialize from unexpected sources.  For instance, a valuable Lesson Found on business goals can be gleaned from a podcast contrasting two approaches to teaching (more…)

  • How older adults can increase sales revenue. How older adults can increase sales revenue.

    How older adults can increase sales revenue.

How older adults can increase sales revenue.

A recent article highlighted 94-year-old Martin Gerstell’s regular use of Uber.  Uber’s and Lyft’s efforts to market to Mr. Gerstell and his peers are the inspiration for this week’s Lesson Found.

It seems counterintuitive for Uber and Lyft to be directing marketing toward seniors. But a closer look reveals the opportunity. (more…)

  • Enhancing Conversations in the Board Room & Family Business Enhancing Conversations in the Board Room & Family Business

    Enhancing Conversations in the Board Room & Family Business

Enhancing Conversations in the Board Room & Family Business

I recently was privileged to sit in on a board meeting for a family business.  How the board came to a decision on a contentious issue is a Lesson Found for all of us.

The business’s only remaining founding member* started the debate with an impassioned plea (more…)

  • Establishing Internal Controls Which Enhance Growth Establishing Internal Controls Which Enhance Growth

    Establishing Internal Controls Which Enhance Growth

Establishing Internal Controls Which Enhance Growth

In January, headlines reported the dramatic collapse of QuadrigaCX, Canada’s largest cryptocurrency exchange.  The source of QuadrigaCX’s problems provides a vital Lesson Found for owners.

Initial reports tied the cause of QuadrigaCX’s collapse to the death of its founder, Gerald Cotten, since he was the sole person who knew the passwords to access cryptocurrencies valued at $136 million. A subsequent audit revealed that a large portion of those funds had been redirected (more…)