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  • 2020: The Year of Clarity 2020: The Year of Clarity

    2020: The Year of Clarity

2020: The Year of Clarity

Today’s Business Lesson Found on Key Performance Indicators (KPIs) comes courtesy of Joe Galvin, Vistage’s Chief Research Officer.

As Joe states in 4 ways to use KPIs to gauge the health of your business, KPIs provide a “view of the trajectory of your business, and when they change, you can predict long-term impact” on the business.  As such, they are an important tool to “help a CEO know whether their company is performing well, operating efficiently, and meeting its strategic goals.” (more…)

  • The Millennial Solution The Millennial Solution

    The Millennial Solution

The Millennial Solution

Two weeks ago, I pointed to the perils of taking listening for granted.  But what happens if there is a generational schism in how we communicate?  That is where this Business Lesson Found begins.

When used in an email, what does an ellipsis, “…”, mean?  How you answer reveals your age.  Boomers and Gen Xers use ellipses at a sentence’s end to indicate their thoughts trailing off.  Millennials interpret ellipses differently.  As one millennial put it, “the dot-dot-dot is the height of passive aggressiveness.” (more…)

  • The 2 Sides of Listening The 2 Sides of Listening

    The 2 Sides of Listening

The 2 Sides of Listening

Last week I went to have my blood drawn for my annual physical exam.  The results included a Business Lesson Found.

The technician’s first question was if I was there for a “wellness visit”.  After a moment to consider whether an “annual physical” is considered a “wellness visit”, I said “yes”. (more…)

  • Control Your Budget – Wisely Control Your Budget – Wisely

    Control Your Budget – Wisely

Control Your Budget – Wisely

The other day, I bit into a pear only to discover it was over-ripe.  I kept eating it anyway.  This experience led to a Lesson Found on making smart spending decisions. (more…)

  • Family Business Case Study: Contrasting Management Styles Family Business Case Study: Contrasting Management Styles

    Family Business Case Study: Contrasting Management Styles

Family Business Case Study: Contrasting Management Styles

Family businesses Forever 21 & Nordstrom offer a contrast in management styles.  Within this contrast is a Lesson Found for other family businesses.

Founded in 1984 by the Chang family, the fast-fashion innovator Forever 21 expanded rapidly in the early 2000s only to file for bankruptcy last month.  The cause of this change in fortunes can be traced to the Chang family’s management style. (more…)

  • Owners Don’t Have the Luxury To Simply Resign Owners Don’t Have the Luxury To Simply Resign

    Owners Don’t Have the Luxury To Simply Resign

Owners Don’t Have the Luxury To Simply Resign

Over a 48-hour period last month, CEO’s were falling like mayflies at dusk.  There are Lesson Found for owners to glean from these resignations.

The carnage began on September 24th (more…)

  • Are your goals keeping you on target? Are your goals keeping you on target?

    Are your goals keeping you on target?

Are your goals keeping you on target?

Lessons Found for businesses can truly materialize from unexpected sources.  For instance, a valuable Lesson Found on business goals can be gleaned from a podcast contrasting two approaches to teaching (more…)

  • Enhancing Conversations in the Board Room & Family Business Enhancing Conversations in the Board Room & Family Business

    Enhancing Conversations in the Board Room & Family Business

Enhancing Conversations in the Board Room & Family Business

I recently was privileged to sit in on a board meeting for a family business.  How the board came to a decision on a contentious issue is a Lesson Found for all of us.

The business’s only remaining founding member* started the debate with an impassioned plea (more…)

  • Will your plans protect your company from petering-out? Will your plans protect your company from petering-out?

    Will your plans protect your company from petering-out?

Will your plans protect your company from petering-out?

My son and I started watching Game of Thrones; him for the second time and this is my initiation.  After GOT’s disastrous season 8, my son asked if I wanted to watch that final season.  That is where this Lesson Found begins. (more…)

  • Is your successor ready for leadership? Is your successor ready for leadership?

    Is your successor ready for leadership?

Is your successor ready for leadership?

Greeks elected a new prime minister last week, Kyriakos Mitsotaki, who is also the son of a former prime minister.  His ascent as leader of Greece offers a valuable Lesson Found for family businesses.

Mr. Mitsotaki’s election is the culmination of his path into the “family business”.  (more…)