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  • GameStop Stock Frenzy: A Lesson in Contingency Planning GameStop Stock Frenzy: A Lesson in Contingency Planning

    GameStop Stock Frenzy: A Lesson in Contingency Planning

GameStop Stock Frenzy: A Lesson in Contingency Planning

The GameStop stock frenzy seemed like a flash-in-the-pan but then, last week, it was reinvigorated.  What Lessons Found can business owners and CEOs gain from it?

“ was the week when a bunch of amateur traders made Wall Street’s finest look like idiots.”  This is the opening sentence for one report on GameStop’s stock 500% runup.  By now, we have all heard this tale and its consequences including billions lost; a rushed investment to save Robin Hood; Robin Hood’s freezing trades of the stock and the call for congressional hearings.  The resulting panic and lack of a coordinated response indicate that few considered the possibility of a social media driven stock run – let alone how to address it.  But should regulators, Robin Hood, and hedge funds caught-short been better prepared? (more…)

  • Is your business’s customer service consistently excellent? Is your business’s customer service consistently excellent?

    Is your business’s customer service consistently excellent?

Is your business’s customer service consistently excellent?

Remember 25-years ago when hotel reservations were made by calling an 800-number? I recently reverted back, making a phone call to book my hotel reservation and, in the process, gained a Lesson Found. (more…)

  • Establishing Internal Controls Which Enhance Growth Establishing Internal Controls Which Enhance Growth

    Establishing Internal Controls Which Enhance Growth

Establishing Internal Controls Which Enhance Growth

In January, headlines reported the dramatic collapse of QuadrigaCX, Canada’s largest cryptocurrency exchange.  The source of QuadrigaCX’s problems provides a vital Lesson Found for owners.

Initial reports tied the cause of QuadrigaCX’s collapse to the death of its founder, Gerald Cotten, since he was the sole person who knew the passwords to access cryptocurrencies valued at $136 million. A subsequent audit revealed that a large portion of those funds had been redirected (more…)

  • Don’t Assume Your Way Past Higher Profits Don’t Assume Your Way Past Higher Profits

    Don’t Assume Your Way Past Higher Profits

Don’t Assume Your Way Past Higher Profits

I was reminded of the alternative definition of “assume” during a recent visit to the hospital with my mother. That definition offers us a Lesson Found on the importance to business owners of looking beyond their assumptions. (more…)