Two weeks ago, I pointed to the perils of taking listening for granted.  But what happens if there is a generational schism in how we communicate?  That is where this Business Lesson Found begins.

When used in an email, what does an ellipsis, “…”, mean?  How you answer reveals your age.  Boomers and Gen Xers use ellipses at a sentence’s end to indicate their thoughts trailing off.  Millennials interpret ellipses differently.  As one millennial put it, “the dot-dot-dot is the height of passive aggressiveness.” (more…)