Remember 25-years ago when hotel reservations were made by calling an 800-number? I recently reverted back, making a phone call to book my hotel reservation and, in the process, gained a Lesson Found. (more…)
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Is your business’s customer service consistently excellent?
Is your business’s customer service consistently excellent?
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Establishing Internal Controls Which Enhance Growth
Establishing Internal Controls Which Enhance Growth
In January, headlines reported the dramatic collapse of QuadrigaCX, Canada’s largest cryptocurrency exchange. The source of QuadrigaCX’s problems provides a vital Lesson Found for owners.
Initial reports tied the cause of QuadrigaCX’s collapse to the death of its founder, Gerald Cotten, since he was the sole person who knew the passwords to access cryptocurrencies valued at $136 million. A subsequent audit revealed that a large portion of those funds had been redirected (more…)