Remember 25-years ago when hotel reservations were made by calling an 800-number? I recently reverted back, making a phone call to book my hotel reservation and, in the process, gained a Lesson Found. (more…)
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Is your business’s customer service consistently excellent?
Is your business’s customer service consistently excellent?
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Enhancing Conversations in the Board Room & Family Business
Enhancing Conversations in the Board Room & Family Business
I recently was privileged to sit in on a board meeting for a family business. How the board came to a decision on a contentious issue is a Lesson Found for all of us.
The business’s only remaining founding member* started the debate with an impassioned plea (more…)
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Establishing Internal Controls Which Enhance Growth
Establishing Internal Controls Which Enhance Growth
In January, headlines reported the dramatic collapse of QuadrigaCX, Canada’s largest cryptocurrency exchange. The source of QuadrigaCX’s problems provides a vital Lesson Found for owners.
Initial reports tied the cause of QuadrigaCX’s collapse to the death of its founder, Gerald Cotten, since he was the sole person who knew the passwords to access cryptocurrencies valued at $136 million. A subsequent audit revealed that a large portion of those funds had been redirected (more…)
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Don’t Assume Your Way Past Higher Profits
Don’t Assume Your Way Past Higher Profits
I was reminded of the alternative definition of “assume” during a recent visit to the hospital with my mother. That definition offers us a Lesson Found on the importance to business owners of looking beyond their assumptions. (more…)
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Will your plans protect your company from Petering-out?
Will your plans protect your company from Petering-out?
My son and I started watching Game of Thrones; him for the second time and this is my initiation. After GOT’s disastrous season 8, my son asked if I wanted to watch that final season. That is where this Lesson Found begins. (more…)
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Is your successor ready for leadership?
Is your successor ready for leadership?
Greeks elected a new prime minister last week, Kyriakos Mitsotaki, who is also the son of a former prime minister. His ascent as leader of Greece offers a valuable Lesson Found for family businesses.
Mr. Mitsotaki’s election is the culmination of his path into the “family business”. (more…)
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Addressing Sibling Conflict in the Business
Addressing Sibling Conflict in the Business
My mother and I recently traveled to visit my sister and her family. Except for the occasional meal out, we stayed in the house, simply being together as family. And we had a wonderful time! On the trip home, I considered the contrast and how stereotypical sibling conflicts burden some family businesses. The source of and ways to mitigate these conflicts are this week’s Lesson Found. (more…)