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Management 101: Overcoming Frustrations to Reach Goals

Frustration is a common sentiment I hear from owners first seeking my advice. Their frustration stems from not having been able to achieve goals despite their unwavering efforts. Sometimes the owner had a plan but was not able to deploy it effectively. Or, the owner was always finding “great ideas” but ended up barraging his staff with a never ending list of “great ideas” not understanding why nothing got done. The other end of the extreme is the replication trap of being stuck in an endless do-loop, too busy to even consider alternative plans. These owners come to me for a fresh perspective; a different way of looking at their operations. I was reminded of the benefits offered by a fresh perspective from an unexpected source: A public school district.

The Small Business Forum: Owners Supporting Owners

In doing research for The Small Business Forum, I found two authors who succinctly describe a major source of frustration for business owners.  The first states: “One of the toughest things about starting a business is the feeling of loneliness and isolation…. The leadership position alone can cause loneliness and disconnectedness, and that sometimes results in self-defeating behaviors.”  I’m sure many owners can relate to this sense of “isolation” as well as the “self-defeating behaviors” listed by both authors:  Conflict avoidance, Procrastination, Intimidation or Subpar feedback to employees. How can owners overcome this? Both authors point to building and regularly consulting with a trusted team of advisors.  This is perfectly describes the purpose of The Small Business Forum.

Topics for Year-End Conversations

I recently broke a promise I made to my wife.  I promised I would not bring up politics at our family’s Thanksgiving-day table.  Well the conversation turned to college football and started to get heated. I quickly changed the topic and asked what everyone thought of our presidential candidate choices.  The tone of the conversation immediately calmed down. It is amazing which conversation topics turn heated and which are seemingly too uncomfortable to bring up. But some conversations need to be had

The Story in Your Company’s Numbers

A large portion of my career has been spent analyzing numbers.  I have been blessed (or, some would say, cursed) with an ability to see stories in numbers.  Once, an intern handed me an incredibly dry report which only reported the numbers from a market research study.  I told her to go back and find the story in those numbers.  The report she came back with (and with a little guidance) laid out a road map product management needed to create a successful marketing campaign. Owners need to know their numbers and be able to find the story in those numbers.

Succession Planning Takes a Team

I was surprised recently when someone mentioned they saw my role in the succession planning process as duplicative to that of attorneys.  Using client examples, I provided a clearer understanding of how my role as a management consultant and family business advisor differed from and, in fact, eased the process for attorneys.  Still, this prompted me to realize a review of the roles different professionals play in succession planning could benefit owners who have not yet begun their planning process. To that end, below are listed a few of the key steps in the succession planning process along with the professionals most likely to assist in that step.

Board of Advisors: Finding the Right Mix

Once, when working with a family business client, I recommended they hire an experienced CFO.  Since there was no one in the family who fit this bill, the founder said to me:  “You want someone from outside the family to see the books?”  (Never mind they had already shared financials with me.)  Imagine what he said when I suggested they recruit independent, non-family members for a Board of Advisors. In my last blog I pointed out the roles and benefits of an advisory board.  Here I offer advice on how to choose members for that board.

Board of Advisors: Sharing the Burden

Much has been written on the benefits of including independent voices on boards for closely-held and family businesses.  So why do I and other advisors get so much resistance when recommending a Board of Advisors to our clients?  While I may not agree, I understand resistance to adding independent, voting members to a board of directors.  But a Board of Advisors is just that: A group of trusted advisors without a vote in the formal decision making process. This resistance can often be attributed to a lack of understanding of the Board of Advisors’ role and benefits.  To clarify these issues,

A Seller’s Market for Family Business

A recent Wall Street Journal article  focuses on a potential positive in what is otherwise described as “grim statistics” for family businesses.  The statistics:  Only 30% of family businesses survive into the second generation; 11% survive into the third generation and 3% beyond that.  Use of words like “grim” and “only” connote a terrible fate for the families of businesses that do not “survive”.  However, selling the business can be the best path for many families.  And, as noted in the WSJ article, now is a good time for families to consider selling.

Are family businesses different?

I recently had the opportunity to sit down with a co-founder of a small, entrepreneurial company and learn about his experiences.  The company was formed in 1998 and saw quick, continued growth that was only slightly curtailed by the downturn in 2008-09.  Now, he and his partners are facing challenges as transitions and growth bring in a new, younger group of managers.  Hearing this founder’s story, I was struck by how much his company’s path had in common with a family-owned business as well as what was different.  Here is a short checklist

Communication: What Reddit’s story has to tell all businesses.

It’s been a busy month for Reddit. July has included a major shutdowns, the loss of a CEO and the return of a co-founder who quickly cracked down on errant users.  It’s a storyline that could inspire TV soap opera writers! In reality, there are two, overlapping stories which offer valuable lessons in communication for all managers.